Our contact information

By standard mail:
Prima Dog Limited
40-07 75th Street, C#3
Elmhurst, NY 11373

By phone:
240-490-0114 (between 10:00 a.m. and 9:00 p.m. U.S. Eastern time zone)

By email:


kate@primadogusa.com

Shipping Information:

1) Orders will be shipped by FedEx, Ground, USPS or Common Carrier.
2) Prima Dog cannot ship to P.O. Box, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and Virgin Islands.
3) No International shipping
4) All orders are insured.
5) Prima Dog does not guarantee the time of delivery especially delay in shipping due to circumstances beyond our control.
6) All in-stock items usually ship 1-2 business day after we received the payment.
7) Tracking number will be e-mail to customer after the item has been shipped.
8) Prima Dog does not process during weekends

Note: We pride ourselves on our customer services. If you are unable to find what you need, please reach us utilizing the Contact Information provided.